Don’t just take our word for it …
A few words from our owners.
I am just responding to a request on an email from Sarah about her service. As you know we have been having a few issues with Redink which normally would not involve you guys so I would just like to say how much both Michael and I appreciate yours and Sarah’s efforts this week in trying to get things sorted. Sarah has kept me totally up to date the whole way and has communicated anything that needed my attention in a quick and effective manner. She now knows my phone number by heart so when I call I get a very friendly ‘Hello Janine’ from her (which makes me giggle) and so far nothing has been too hard for her to handle or attend to on our behalf. We are so very impressed with her ‘can do’ attitude and friendliness and hope to continue a great relationship with her in the future.
On an overall note thank you for your efforts also and we have appreciated your patience and understanding too. With both yourself and Sarah looking after our interests over there we have come to the realisation that we definitely made the absolute best choice in choosing We Love Rentals® to handle our units.
Michael and Janine Willock
Fantastic customer service and friendly, helpful staff who go the extra mile for you! Very happy!
We have found your trust accountant to be extremely helpful. It is such a relief to have her looking after this property for us as there has been a lot of work to get it up to scratch and having her liaise with carpet places, electricians etc. has been fantastic. We could never have gotten around to it so quickly or efficiently as we simply don’t have the time. Amanda’s service was equally as good. Thanks
Ten out of ten – I know agents can sometimes have difficult work working with tenants and even, dare I admit it, hard pressed property managers but you all carry yourselves with aplomb, patience, dignity and quiet efficiency in all situations.
We would like to inform you that we are very happy with the service we are receiving, you do a good job, are very professional in communicating with us and keeping us informed about the property. It is a pleasure to deal with We Love Rentals®.
Mr. & Mrs. Durbaca
Since I have been dealing with We Love Rentals® I have nothing but praise for the way they work as property managers. They are efficient, responsible, mature and pleasant. They get straight onto matters and look after both the Landlords and Tenants. If your team treats all landlords the same way as they treat me (and I am sure they do), they will all love you.
I don’t know if you have any sort of rewards program within your company. However I wanted to send through some formal feedback for my property manager Sarah. I bought my first house just over a year ago as an investment property. Obviously very nervous about the process and not knowing at all what to expect. I know that Sarah has only been managing my property for a short period of time. However she has really made this whole process a pleasure. In comparison to my previous property manager at a different company, Sarah has been approachable, friendly, kind and transparent. She has always had my tenants and my own best interests at heart. This is something that is important to me as this really helps make owning an investment property stress free and actually enjoyable. Unfortunately my living arrangements changed recently and once my tenants move out I am having to move into the house, but We Love Rentals®, and Sarah are on the top of my list for when I re-rent the house out again. As I said I’m not sure if there is a rewards program, or some way Sarah can be formally recognised for what she does. But I wanted to let you know that she is an absolute gem and asset to your company. Thank you for all your support over the past year, and I look forward to future business with yourselves.
Thank you for the careful selection process for tenants at our property. It is very reassuring the steps We Love Rentals® take to protect me from having bad tenants – the fee is worth it, for this sort of tenant screening, from my point of view.
I would also like to congratulate your team at We Love Rentals®. I have been a landlord now for over 20 years, utilising many property agents across the country. I have never received such great service from ladies that are obviously dedicated in providing a caring and professional service of the utmost quality. We engaged your agency when we purchased our new home and decided to rent what was our primary residence. As you know, an investment property you once lived in always holds a special place in your heart, the ladies at We Love Rentals® have always looked after our home and treated it with respect. We both wish you all the success and congratulate your team once again for a job well done.
Mr. & Mrs. Rice
I just wanted to say that we were both very impressed with your kindness. It is very clear you enjoy serving others while you ultimately want what is best for your client, which we both think is admirable…and quite rare in the present market. I have often been frustrated with many real estate agents over the past 6 months as it becomes quite clear that they would be more happy to have the house sitting without tenants than inconvenience themselves. Both of my parents have multiple investment properties and I will be mentioning your company to them, and to any other people I know who are looking to have their properties managed. I was also quite impressed with your website, which is incredibly practical, easy to navigate and demonstrates your desire to well serve all of your clients.
I have been dealing with Ashley over the last week in regards to a ceiling that needs to be fixed at our property. Ashley has been very helpful and has kept me updated during the whole process. Every time I call her, she is friendly and always happy to help. Just wanted to let you know as I think she is an asset to your team.
I wanted to take the time to give you some feedback on my dealings with our property manager. She has looked after my property for the last year or two now and I cannot commend her enough. Her professionalism, experience and insistence to delivering only the best results are a credit to her and your organisation. My property has been high maintenance at times falling victim to extreme weather. She promptly bends over backwards to ensure the management of such issues promptly to ensure myself and the tenant are not adversely affected. I would offer her a job in a second in my organisation, were it not for the fact that she is too good to lose as a Property Manager! I cannot speak highly enough of her and I can confidently say I am a huge supporter of your company and have recommended you as property managers on multiple occasions to associates of mine in the market. Please pass on my appreciation
Just wanted to let you know how much we appreciate the bound End of FY Statements and invoices. It’s a great service, and definitely makes it easy to view all of the Invoices for R & M for properties during the year. I’d also like to say you guys have been doing a great job for us managing the properties, we appreciate it. Hope all is going well with you.
We Love Rentals® services have been outstanding in the short time I have been dealing with you and I thank you for all your time and help. I will certainly return to you for business should the opportunity arise.
Hope you are well. Just a quick note to let you know how pleased I am with the way our property manager is handling my property. I particularly like the way she keeps me informed and up to date . Much appreciated.
I am contacted when required, kept informed but I don’t need to actively do anything apart from making the occasional decision.
Sarah, would like to let you know I treasure Ashley’s service. She is kind and patient with me which makes me feel important, thank you Ashley.
I think this link to your email address at the bottom of your company’s emails is an excellent idea. I would like you to know that I am very impressed with Ashley’s handling of a burst hot water tank at my Father’s property today. She was quick, onto the job, and very efficient. I have thanked her for this, but wanted you to know also.
Thanks for all your help Sarah. We have managed to get somewhere now. I will pass on your details to others in future, due to your helpful approach to our needs. You wouldn’t believe how almost non existent that is in the rental market these days! Thanks again.
We are very impressed with and appreciate your willingness and ‘promptness’ in dealing with requested matters and in keeping up a steady flow of communication. Keep up the great work ethic and positive attitude.
Mr & Mrs Lally
Do you have further questions? Why not call our friendly team on 08 6254 6300 for more information or head to our Landlord Frequently Asked Questions here.